Customer Quality Engineer in Burlington

Energy Jobline ZR; Burlington; On-site; CAD 118,000 - 147,000; Full time

Job summary

A leading renewable energy company in Burlington is seeking a Customer Quality Engineer to lead customer-focused quality efforts. The role involves managing quality processes, analyzing data, and ensuring customer satisfaction. Ideal candidates will have a Bachelor's degree in Engineering and experience in Quality Assurance roles. Competitive salary offered between $85K-$105K per year based on experience.

Qualifications

• 2+ years experience in Quality Assurance or Customer Experience roles.
• 1+ years of leadership experience.
• Experience from a fast-paced manufacturing environment.

Responsibilities

• Lead customer quality investigations and communication.
• Supervise a quality-focused team.
• Analyze quality data and drive improvements.

Skills

Quality Engineer Certification

Communication skills

Root cause analysis

Customer experience management

Education

Bachelor's degree in Engineering

Tools

MS Office (Word, Excel, PowerPoint)

Minitab

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Customer Quality Engineer

This exciting role will be responsible for leading customer-focused quality efforts to ensure satisfaction by managing root cause analysis, corrective actions, and continuous improvement. This role serves as the main point of contact for customer quality issues and oversees quality processes such as Return Material Authorizations (RMA) and Root Cause Corrective Actions (RCCA), ensuring alignment across departments like engineering, sales, and production. They are headquartered in the Burlington, WA area. The company is a leading designer and manufacturer of solar cells and PV Modules for the renewable energy industry. If you are an individual who loves to maintain quality systems and be customer-facing, this role could be for you!

Responsibilities

• Lead site-level customer quality investigations and communication.
• Supervise a team focused on finished product quality and customer standards.
• Analyze quality data, warranty claims, and trends to drive improvement.
• Ensure consistent execution of RMA and RCCA processes.
• Present quality metrics and customer-facing reports.
• Facilitate cross-functional problem-solving and implement corrective actions.
• Support and enhance QMS processes tied to outgoing product quality.
• Promote a culture of continuous improvement and customer satisfaction.

Qualifications

• Bachelor's degree in Engineering, Quality, or equivalent experience.
• Quality Engineer Certification, Green Belt (or higher) Certification.
• Must be or have been a Certified Lead Auditor (cert doesn’t need to be active).
• 2+ years’ experience in Quality Assurance, CX, CEX, Customer Quality or Customer Experience roles.
• 1+ years of leadership experience.
• Come from a heavy automation fast-paced manufacturing environment (i.e., Semiconductor or Advanced Electronics Manufacturing). Experience in the solar manufacturing industry is .
• Relevant skills and software to be familiar with include the MS Office Platform (Word, Excel, PowerPoint), Root cause analysis (8D, 5-Why, Fishbone), SPC (Minitab, Excel), and QMS knowledge (ISO 9001).
• Strong public relations and customer-facing experience, particularly in managing quality concerns and building client relationships.
• Travel could be up to but not limited to 30% depending on customer needs.

Salary Range

• 85K-105K per year depending on experience.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.