Customer Issue and Investigation Coop

Ericsson GmbH; Ottawa; On-site; CAD 36,000 - 51,000; Part time

Job summary

Ericsson Canada Inc. in Ottawa, ON offers a hands-on Customer Issue and Investigation Co-op focused on radio product verification and customer network investigations in 5G environments.

As part of CIIG, you will work on Remote, Massive MIMO, and Indoor portfolios, assist with investigations, troubleshoot hardware/software, and help automate testing using Moshell and AI tools. Start date January 11, 2027; duration 8–16 months (co-op) or 8 months (internship).

Qualifications

• Actively enrolled in an accredited undergraduate, master's, or PhD program on a full-time basis.
• 2.7+ GPA on a 4.0 scale or equivalent.
• Be available to work 40 hours per week.

Responsibilities

• Develop knowledge of Ericsson Radio products across Remote, Massive MIMO, and Indoor portfolio.
• Support customer case investigations through hands-on lab reproduction of issues.
• Troubleshoot radio hardware and software.

Skills

Python

Linux

Excel

Power BI

Networking basics

AI tools

5G knowledge

English comms

Education

Undergraduate/Graduate student

Tools

Moshell

Qualcomm UE software

Spectrum analyzers

Radio/baseband equipment

Job description

Grow with us

Customer Issue and Investigation Coop

Location: Ottawa, ON.

Duration: 8 – 16 months (for co-ops) | 8 months (for interns, with potential for extension)

Start date: January 11th, 2027

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.

About this opportunity

This internship offers a hands‑on opportunity to work within Ericsson’s Customer Issue & Investigation Group (CIIG), supporting radio product verification and customer network investigations. Based in Canada, the successful candidate will gain practical experience with Ericsson’s radio and baseband technologies while contributing to real‑world problem‑solving in 5G network environments.

What you will do

• Develop knowledge of Ericsson Radio products across the Remote, Massive MIMO, and Indoor portfolio, as well as Ericsson basebands (purpose‑built and Cloud RAN).
• Support customer case investigations through hands‑on lab reproduction of issues occurring in operator networks.
• Perform troubleshooting of radio hardware and software.
• Execute Test Object List (TOL) test cases for new radios developed within Radio Product Canada (RPCA).
• Build lab experience by setting up configurations with Qualcomm UE software, supporting PC installation, and working with test tools such as spectrum analyzers, radios, and basebands.
• Contribute to test case automation by designing Moshell scripts.
• Attend and help prepare workshops and knowledge transfer sessions.
• Conduct data analysis related to Ericsson radios and CIIG team performance.
• Utilize and help automate AI tools and agents as part of day‑to‑day work.

The skills you bring

• Familiarity with programming and scripting languages such as Python, Java, and Bash.
• Comfort working in a Linux‑based environment.
• Proficiency with Microsoft Office tools including Excel, Word, PowerPoint, and Power BI.
• Basic understanding of electronic circuits and components (e.g., resistors, capacitors, inductors, amplifiers, diodes).
• Basic understanding of computer networking.
• Familiarity with AI tools, AI agents, and generative AI platforms (e.g., Kiro, Martina, GenAI Playground, Ericsson Everyday Assistant, CoPilot).
• Basic knowledge of Telecom and RF networking.
• Strong organizational and communication skills in English.
• Eagerness to learn about Ericsson radio products and their application in 5G deployments globally.
• A collaborative mindset and genuine interest in contributing to the CIIG team’s work.

Eligibility requirements

• 2.7+ GPA on a 4.0 scale or equivalent
• Uploading an unofficial copy of your transcript
• Actively enrolled in an accredited undergraduate, master’s, or PhD on a full‑time basis at a four‑year college or university at the time of the co‑op
• Be available to work 40 hours per week

Ericsson uses a merit‑based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Ottawa (Country/ City)

Job details: Developer

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job‑related knowledge, qualifications, skills, education, training, and experience.

• The salary range for this position is:
• Bachelors: $25.5/hr CAD - $34.5/hr CAD
• Masters: $37/hr CAD