Customer Fulfillment Representative

Veolia Environnement SA; Oakville; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A leading environmental solutions company in Oakville is seeking a Customer Fulfillment Solutions Representative. This role involves delivering exceptional customer service while managing orders. Ideal candidates will have strong interpersonal skills and a digital mindset. The position is hybrid, requiring a minimum of 3 days in the office, with competitive compensation and benefits.

Benefits

Competitive compensation

Diversity and inclusion initiatives

On-site gym and cafeteria

Qualifications

• 0-2 years of customer service or fulfillment experience.
• Energetic strong interpersonal organizational and communication skills.
• Ability to work in a cross-functional environment with peers.

Responsibilities

• Deliver a great customer experience with each interaction.
• Partner and coordinate with supply chain departments.
• Manage inbound calls and customer orders.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Education

Diploma / certificate in Business Supply Chain or equivalent experience

Tools

SAP

Salesforce

Google Suite

Job description

Veolia is the benchmark company for ecological transformation with a global footprint of over 220000 employees. Our mission is to provide sustainable solutions innovative delivery technologies and proven expertise to drive environmental transformation across thirteen industries. Veolia is committed to creating a cleaner more sustainable world for all.

At Veolia we foster an inclusive and diverse culture through our growing network of employee resource groups. These employee-led groups offer campus-specific opportunities for fun community service and personal development. We are relentlessly focused on innovating at every level investing in new technologies and products and nurturing the best talent to move the company forward.

Come and join our team at our Oakville ON experience center where youll work and collaborate in an amazing environment. Our campus is situated on private land with its own forest trail (perfect for summer strolls) an on-site gym cafeteria and facilities for summer tournaments like volleyball basketball and pickleball. Our strong employee group is always finding new and exciting activities to keep the on-site experience engaging.

About the job :

We are looking for dedicated individuals to deliver a great customer experience with each interaction while having a hand in making the world a better place. Working in the Customer Fulfillment Solutions team as a North American Customer Fulfillment Solutions Representative you are the customers first point of contact with Veolia. You will be working directly with our customers sales team and partners to provide the best fulfillment experience possible. With a focus on operational excellence and customer satisfaction you will ensure that customer orders are managed with a combination of speed quality and accuracy.

Summary :

• Partner and coordinate with key supply chain departments to satisfy customer requirements minimize cost and maximize results
• Enter customer orders with a focus on quality accuracy and speed
• Manage inbound calls and the phone queue
• Proactively manage existing customer orders
• Prevent and reduce returns and invoicing issues
• Prioritise & manage high volume of requests from Customers & Sales Team
• Engage the customer directly to resolve issues clarify order requirements & ensure delivery of product
• Keep customers proactivity informed about the status of their orders
• Manage critical cases with a sense of urgency and ownership

What were looking for :

• 0-2 years of customer service / fulfillment / procurement experience
• Digital mindset : comfortable entering and retrieving data in a variety of software CRM and ERP platforms
• An ability to work in a cross‑functional environment with peers & immediate leadership
• Energetic strong interpersonal organizational and communication skills
• A motivated self‑starter with strong problem‑solving skills
• Excellent time management skills & ability to prioritize work from multiple channels
• Ability to understand specific business objectives priorities and key processes
• Cross‑functional and global collaboration with peers Sales & Supply Chain
• Meets / exceeds responsiveness expectation to customers & internal assignments
• Awareness of Quality Framework initiatives including document management continuous improvement projects and basic ISO quality management system awareness
• Understands the role in performance management and fulfills ongoing weekly quarterly and annual performance monitoring activities
• Meets / exceeds responsiveness expectation on internal assignments
• Thrives in a fast‑paced but fun work environment
• This is a hybrid position requiring a minimum of 3 days in the office
• Ability to work 3 statutory holidays per year in lieu of vacation or paid time off
• Ability to work Monday - Fridays (8 hour shift) within the working window of 8 : 00AM-6 : 30PM depending on our assigned region

Qualifications :

• Diploma / certificate preferred in Business Supply Chain or equivalent experience
• Knowledge of SAP & Salesforce or other ERP and CRM software
• Basic presentation skills
• Understanding & employment of proper written verbal & meeting etiquette
• Basic commercial reconciliation
• Google Suite expertise

Additional Information :

We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions deliver better results and build stronger communities. We are an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Key Skills

• Typing
• Data Entry
• Customer Service
• Basic Math
• Computer Skills
• Windows
• Banking
• Upselling
• Pricing
• Sanitation
• Cash Handling
• Stocking

Remote Work : No

Employment Type : Full-time