Customer-Facing Office Administrator | Fast-Paced Team

Trail Appliances BC; Nanaimo; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading appliance retailer in Nanaimo is seeking an Office Administrator to provide exceptional customer service while handling administrative tasks. You will be the first point of contact for customers, fielding inquiries and assisting with store operations. The ideal candidate has strong communication skills, experience in customer service, and proficiency in Microsoft Office. This role offers $23.30/hour for 40 hours a week, with potential weekend shifts.

Benefits

Paid time off

Generous employee discounts

Extended health care and dental coverage

Gym membership discount

Professional Development Programs

Qualifications

• Experience in an administrative/customer service role preferred.
• Fast and accurate data entry skills with ability to multi-task.
• Experience managing customer conflict and escalation.

Responsibilities

• Provide exceptional service to all customers and be approachable.
• Field incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with Sales and Customer Support Team.

Skills

Customer Service

Communication Skills

Data Entry

Teamwork

Problem Solving

Tools

Microsoft Office

Job description

A leading appliance retailer in Nanaimo is seeking an Office Administrator to provide exceptional customer service while handling administrative tasks. You will be the first point of contact for customers, fielding inquiries and assisting with store operations. The ideal candidate has strong communication skills, experience in customer service, and proficiency in Microsoft Office. This role offers $23.30/hour for 40 hours a week, with potential weekend shifts.