Customer Experience Team Leader & Coach

Boldr; Brampton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global service company in Peel Region, Brampton is seeking a Team Captain to lead and inspire a team of Customer Advocates. This role requires a passion for helping others grow and succeed, alongside a strong background in customer service and performance management. Ideal candidates will have a Bachelor's degree, 3+ years of experience in customer-facing teams, and be adept in CRM platforms. This role offers a dynamic environment focused on empathy and operational excellence.

Qualifications

• 3+ years of experience leading customer-facing or operations teams.
• Proven success in coaching, performance management, and team development.
• Strong background in customer experience, hospitality, or service-driven environments.

Responsibilities

• Lead and coach a team of Customer Advocates to achieve goals.
• Oversee daily operations to ensure exceptional customer experiences.
• Identify and recommend strategies to enhance customer experience.

Skills

Service-oriented

Analytical

Communication

Empathy

Education

Bachelor’s degree in a related field

Tools

CRM platforms (Zendesk, Salesforce)

Cloud-based applications (Google Workspace, MS Office)

Job description

A global service company in Peel Region, Brampton is seeking a Team Captain to lead and inspire a team of Customer Advocates. This role requires a passion for helping others grow and succeed, alongside a strong background in customer service and performance management. Ideal candidates will have a Bachelor's degree, 3+ years of experience in customer-facing teams, and be adept in CRM platforms. This role offers a dynamic environment focused on empathy and operational excellence.