Customer Experience Specialist – Tech Support & Retention

Canadian Fiber Optics

Calgary

On-site

CAD 42,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

Commission-based pay

Career growth opportunities

Job summary

Canadian Fiber Optics is seeking a reliable, customer-focused Customer Service Representative to join our growing Calgary team. The ideal candidate will be energetic, outgoing, and driven to exceed customer expectations, with a background in customer service and a passion for creating positive experiences.

You will handle inquiries via phone, email, and chat, troubleshoot basic technical issues, guide service upgrades, and document interactions in the CRM system while contributing to ongoing

Qualifications

Minimum of 2 years experience in a similar role.
Experience in customer service.
Excellent verbal and written communication.
Strong organizational and time management abilities.

Responsibilities

Engage with residential and business customers via phone, email, and chat to provide solutions.
Troubleshoot at a level 1 and resolve technical issues including Wi-Fi connectivity.
Guide customers through service upgrades and activate new features.
Retain customers by offering solutions during cancellation inquiries.
Document customer interactions accurately in the CRM system.
Follow up to ensure satisfaction and build long‑term relationships.
Participate in ongoing training and skill development.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Tools

CRM software

Job description

You will handle inquiries via phone, email, and chat, troubleshoot basic technical issues, guide service upgrades, and document interactions in the CRM system while contributing to ongoing

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