Customer Experience Specialist (Part-Time)

London Stock Exchange Group; Toronto; On-site; CAD 100,000 - 125,000; Part time

Job summary

A financial service provider is seeking a part-time Customer Service Agent in Toronto, Ontario. This role involves assisting customers via phone, email, and chat, addressing inquiries, and resolving issues to enhance customer satisfaction. The ideal candidate should possess strong communication skills, a high school diploma, and previous experience in customer service. Additional skills in problem-solving and software proficiency are essential. The company offers competitive pay, benefits, and growth opportunities within a supportive team environment.

Benefits

Competitive pay and a comprehensive benefits package

Opportunities for growth and career development

A supportive and collaborative team environment

Employee discounts on company products and services

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Previous customer service experience or similar roles is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Learn and maintain in-depth knowledge of products/services.
• Assist with processing orders, tracking statuses, and managing returns.
• Maintain accurate logs of all customer interactions.
• Work with internal teams to find solutions and improve customer experience.
• Collect feedback to identify opportunities for service improvements.
• Build lasting relationships with customers through proactive support.

Skills

Strong verbal and written communication skills

Excellent problem-solving and analytical abilities

Patience and professionalism in handling challenging situations

Strong organizational skills and attention to detail

Proficiency with customer service software

Ability to manage multiple tasks in a fast-paced setting

Education

High school diploma or equivalent

Tools

CRM tools

Microsoft Office Suite

Job description

A financial service provider is seeking a part-time Customer Service Agent in Toronto, Ontario. This role involves assisting customers via phone, email, and chat, addressing inquiries, and resolving issues to enhance customer satisfaction. The ideal candidate should possess strong communication skills, a high school diploma, and previous experience in customer service. Additional skills in problem-solving and software proficiency are essential. The company offers competitive pay, benefits, and growth opportunities within a supportive team environment.