Customer Experience Specialist

Creative Promotional Solutions; Vancouver; Remote; CAD 35,000 - 50,000; Full time

Job summary

A customer-focused company in Metro Vancouver is seeking a Customer Service Representative to assist customers with inquiries and issues related to products and services. The representative will handle complaints, follow-up with clients, and maintain expert knowledge about offerings. Candidates should be adept at communication and problem-solving. This role offers a chance to make a positive impact on customer satisfaction.

Responsibilities

• Providing introductory information to prospective and new customers.
• Handling customer complaints and troubleshooting issues.
• Following up with clients to ensure satisfaction.
• Accessing databases to retrieve customer account information.
• Informing customers about additional products or services.
• Escalating queries and concerns when necessary.
• Updating customer records after each contact.
• Staying informed about the latest products and services.

Job description

A customer-focused company in Metro Vancouver is seeking a Customer Service Representative to assist customers with inquiries and issues related to products and services. The representative will handle complaints, follow-up with clients, and maintain expert knowledge about offerings. Candidates should be adept at communication and problem-solving. This role offers a chance to make a positive impact on customer satisfaction.