Customer Experience Specialist

Autolux Ltd. O / A Rapid City Transportation; Oshawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A transportation logistics company in Oshawa is seeking a Customer Experience Specialist to join their team. The role involves answering customer inquiries, recording information, and providing supportive solutions. Candidates should possess a high school diploma, customer service experience, and excellent communication skills. This is a full-time position with an inclusive culture and opportunities for advancement.

Benefits

Paid training

Opportunities for advancement

Inclusive culture

Participation in performance plans

Qualifications

• At least 1 year of customer service experience.
• French language skills are an asset.
• Ability to multitask in a busy environment.

Responsibilities

• Answer incoming customer inquiries professionally and courteously.
• Record and update customer information in the database.
• Provide support and solutions following company customer service policies.

Skills

Customer service experience

Excellent verbal and written English communication

Friendly and patient demeanor

Proficient computer skills

Education

High school diploma or equivalent (GED)

Job description

Are you passionate about helping others, comfortable speaking on the phone, and able to navigate computer systems with attention to detail? If so, we invite you to apply to join our Customer Service and Dispatcher Outsource teams, contributing to our dynamic company culture.

Position: Customer Experience Specialist

Department: Customer Experience

Type: Full Time - Permanent (Monday-Friday and Saturday-Wednesday schedules available)

Why work at RCT?

• Opportunity to support the vulnerable sector and make a meaningful difference.
• Focus on call quality and accuracy, not sales.
• Inclusive culture with a supportive, diverse team and caring management.
• Participation in performance plans, recognition programs, service awards, and company events.
• Paid training and opportunities for advancement with pay increases.

Position Responsibilities:

1. Answer incoming customer inquiries professionally and courteously, actively listening to concerns.
2. Record and update customer information in the database.
3. Provide support and solutions following company customer service policies.
4. Collaborate with teams to stay informed about products, services, and policies.
5. Perform other duties as assigned.

Position Qualifications:

1. High school diploma or equivalent (GED).
2. At least 1 year of customer service experience.
3. Excellent verbal and written English communication skills.
4. French language skills are an asset.
5. Proficient computer skills, comfortable handling multiple screens and tabs.
6. Friendly, patient, empathetic, dependable, and self-motivated.
7. Ability to communicate professionally over the phone and accurately input information.
8. Capable of working independently and in a team.
9. Ability to multitask in a busy environment.
10. Flexible to work 40 hours weekly between 6:00 am and 11:30 pm, including occasional weekends, with schedules for both Monday-Friday and Saturday-Wednesday.

Rapid City Transportation / Autolux Ltd. specializes in medical transportation logistics across Ontario, supporting door-to-door services for individuals requiring special care. With over 20 years of experience and more than 300 employees based in Pickering, Ontario.

Thank you for your application. Only candidates selected for interviews will be contacted.

AODA Statement: We are committed to an inclusive and accessible work environment. Accommodations are available during the recruitment process upon request.

PIPEDA Statement: By applying, you consent to the collection and use of your personal information in accordance with PIPEDA, solely for employment evaluation purposes. We prioritize your privacy and confidentiality.