Customer Experience Specialist

Eastlink; Delta; On-site; CAD 40,000 - 50,000; Full time

Job summary

A telecommunications company in Delta, BC is seeking a customer service representative to assist customers with their telecommunications needs both over the phone and in-store. This entry-level role offers a competitive pay rate of $19.25 per hour plus commission, 18 paid days off, health benefits, and opportunities for advancement. Ideal for individuals who enjoy customer interactions and are looking to grow within the company.

Benefits

Competitive Total Rewards Package

Health Benefits

Paid time off

Employee discounts

Qualifications

• No sales experience required.
• Ability to assist customers both over the phone and face-to-face.

Responsibilities

• Assist new and existing customers over the phone.
• Interact with customers face-to-face at our retail front counter.
• Work rotating shifts between Monday to Friday from 8:00 AM to 8:00 PM.

Job description

Eastlink

Designated Office

5381 Ladner Trunk Rd,

Delta BC, V4K 1W6

This position is: 100% working from the store.

Eastlink is a family owned; entrepreneurial and innovative Canadian telecommunications company with offices across the country. We take great pride in being a leader in delivering creative, competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Team Culture

Our teams provide best in class solutions to our current and potential customers. Our customers know that we listen to them and recommend the very best product and services for their individual needs. Every day we build trust and loyalty with our customers and enable them to be connected while at home or on the go! Our customers may need solutions for themselves, for their families or for a small business.

If you join our team, we will get you started with a supportive and interactive training program that is up to six weeks long. In addition to your hourly wage, you’ll have the opportunity to earn incentive pay and commission. No sales experience required! No outbound calls!

You will work from our office in Delta, BC.

Get your career started with us and stay with us! We take pride in promoting from within! We offer a competitive Total Rewards Package of $19.25 per hour plus incentive and commission pay (uncapped), 18 paid days off, plus 12 paid statutory holidays with paid sick days, Health Benefits and Pension – and employee discounts! Plus, much more!

Your earning potential (salary plus commission, incentive & growth share) could be $40,000 to $50,000 per year*! Or even more!

What calls can you expect?

• Customer A wants to order Internet, Video, Telephone and Smart Home services for their home
• Customer B wants a review of their services to see if they can save some money
• Customer C didn’t get the service package they expected and need you to help with a solution
• Customer D wants more TV channels
• Customer E wants to know what deals we have on right now
  
  
  

In addition to assisting new and existing customers over the phone, you’ll also have the opportunity to interact with customers face-to-face at our retail front counter.

We work rotating shifts between Monday to Friday, 8:00 AM to 8:00 PM with the potential for a Saturday shift to added at a later date. Schedules are typically made 4 weeks in advance because we understand that you have a life to live outside work!

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

If you are ready to explore an exciting career at Eastlink, your journey begins here.

• Total compensation varies based on individual performance in a full-time role.