Customer Experience Specialist

Tesla; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading electric vehicle company in Calgary is seeking a Customer Experience Specialist to enhance customer interactions and drive sales. The ideal candidate will have experience in customer service or sales, strong communication skills, and a passion for sustainable energy. This role involves engaging customers, providing exceptional service throughout the sales cycle, and meeting sales goals.

Qualifications

• 1+ years of customer service and/or sales experience with a proven track record.
• Strong communication skills with attention to detail.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Greet and engage walk-in guests to create a welcoming atmosphere.
• Educate prospective customers about Tesla's products.
• Collect customer information and facilitate test drives.

Skills

Customer service

Sales experience

Communication skills

Team mentality

Attention to detail

Tools

Microsoft Office Suite

CRM tools

Job description

What To Expect

As a Customer Experience Specialist, you are at the forefront of our mission to accelerate the world's transition to sustainable energy. Your role is essential in consistently delivering an educational, immersive, and exciting experience to both current and potential customers, exceeding client expectations from their initial showroom visit to their delivery day experience.

Your responsibilities encompass guiding customers through their exploration of Tesla's products and facilitating a seamless sale and delivery process. We are seeking a candidate who is energetic, highly organized, and hardworking, with a genuine passion for sustainable energy and a talent for creating exceptional client experiences.

What You'll Do

• Greet and engage walk-in guests, creating a welcoming atmosphere for effective conversations
• Excite and educate prospective customers through various channels about Tesla's product offerings
• Help build and maintain a robust sales pipeline by collecting customer information and facilitating test drives for potential buyers
• Provide exceptional customer service throughout the sales cycle, including customer education, vehicle preparation, and document completion
• Actively contribute to the achievement of monthly sales and delivery goals by meeting and exceeding individual sales and KPI targets
• Demonstrate expertise in Tesla’s products and services and stay updated on EV trends and local incentives
• Perform additional tasks as assigned to meet business needs, including but not limited to direct deliveries to customer homes

What You'll Bring

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
• Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver’s license required