Customer Experience & Service Leader (Manufacturing)

TalentSphere; Toronto; On-site; CAD 105,000 - 145,000; Full time

Job summary

A leading manufacturing firm in Toronto is looking for a Customer Experience & Service Manager to oversee the customer order process, ensure timely delivery, and manage a small team. The ideal candidate has 8-10 years of experience in a technical environment and possesses excellent problem-solving and communication skills. This position offers a competitive salary of $105,000-145,000, plus bonuses and benefits.

Qualifications

• 8-10 years of related experience in a technical/engineering environment.
• 3-5 years of experience managing small teams.
• Strong computer skills and proficiency with Microsoft Office.

Responsibilities

• Oversees customer order process from processing to delivery.
• Monitors order progress and resolves fulfillment issues.
• Coordinates with multiple departments to ensure accuracy in order management.
• Manages customer inquiries related to orders and services.
• Tracks and reports on service KPIs.

Skills

Problem-solving

Conflict resolution

Interpersonal skills

Communication skills

Attention to detail

Team collaboration

Technical support

Education

Bachelor's degree or diploma in Mechanical, Electrical engineering or a related field

Tools

Microsoft Office suite

ERP systems

Quality Management systems

Job description

A leading manufacturing firm in Toronto is looking for a Customer Experience & Service Manager to oversee the customer order process, ensure timely delivery, and manage a small team. The ideal candidate has 8-10 years of experience in a technical environment and possesses excellent problem-solving and communication skills. This position offers a competitive salary of $105,000-145,000, plus bonuses and benefits.