Customer Experience Representative

Indigo Books & Music; Toronto; On-site; CAD 30,000 - 50,000; Full time

Job summary

A leading retail company in Toronto seeks enthusiastic individuals to engage customers and manage inventory in their stores. Candidates should possess a flexible approach and demonstrate a commitment to an excellent shopping experience. Responsibilities include conducting inventory counts, maintaining store aesthetics, and providing a welcoming environment. This role offers opportunities for personal growth within a diverse and inclusive culture.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Ability to be mobile on the sales floor for extended periods of time.
• Ability to lift medium to large items, up to 40 pounds.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Conduct inventory cycle counts and replenish stock.
• Create a visually appealing store using merchandising standards.
• Engage and connect with customers on the floor.
• Contribute to a safe environment for customers and staff.

Skills

Customer service orientation

Adaptability

Communication

Job description

Indigo is dedicated to telling stories and creating experiences. We are always looking for bright, energetic and customer-focused people to help bring our exciting mission to life in our stores and locations across Canada. We offer opportunities at our retail stores, distribution centres, and home office for those who share our passions and want to be part of a dynamic and enriching culture.

Overview

We cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Align with Store leadership on goals and objectives for fiscal year
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Role model Indigo’s High-Performance Characteristics
• Seek information regarding new products, promotions, and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

QUALIFICATIONS

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
• Available to support the daily operations of the store, before or after the store closes (5am or 10pm start time) as needed
• Bilingualism (French/English) is required for all positions in Québec; other languages are an asset

ADDITIONAL INFORMATION

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources or [e-mail] if you require an accommodation at any time during the recruitment process.

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