Customer Experience Representative

City of Saint John; Saint John; On-site; CAD 54,000 - 61,000; Full time

Job summary

A municipal government is seeking a Customer Experience Representative in Saint John, New Brunswick. The role entails serving the public, handling inquiries efficiently, and fostering relationships within the city. Candidates should have a diploma in Office Administration and at least one year of customer service experience. Competitive salary and training opportunities included.

Benefits

Competitive salary

Training opportunities

Networking opportunities

Qualifications

• One year of experience in a customer service-focused role.
• Proficiency in Microsoft Office Systems.
• Bilingualism is an asset, but not a requirement.

Responsibilities

• Serve as the first point of contact for visitors and callers.
• Provide information, referrals, and communication.
• Coordinate mail distribution and administrative tasks.
• Foster positive relationships with city colleagues and clients.

Skills

Customer service

Communication

Organization

Proficiency in Microsoft Office

Education

Diploma in Office Administration or Business Certificate

Job description

Competition Number: 25-114

Salary: $54,767.00 - $60,210.00/Year

Job Type: Permanent Full Time

Closing Date: November 5, 2025

Position Overview

Do you like working in a fast‑paced, dynamic environment? Do you enjoy a job where you get to interact with everyone, and no two days are ever the same? Join us as a Customer Experience Representative! You are someone who likes to help people. You are cheerful, well‑organized, empathetic, and calm. Maybe you would like to broaden and vary your experience in office administration and work somewhere where you will both serve the public and make connections with lots of different colleagues who do a wide variety of work. You could make an ideal Customer Experience Representative!

Here’s The Job

• As CSR you will be the face and voice of the City of Saint John – the very first stop for in‑person visitors to City Hall, and to Saint Johners (citizens and organizations) calling on the phone with questions.
• You need to be quick, efficient, effective, creative, and always pleasant, as you locate and share the information or refer to the department that the visitor or caller needs.
• In between serving these clients, you will coordinate mail distribution and do a variety of admin tasks.
• Above all, you will foster positive relationships with your City colleagues and between the City and citizens/other organizations, by providing high‑quality front‑line communications.

Here’s What We Offer You

• Competitive salary.
• Training opportunities.
• A chance to make many connections, use your creativity, and increase your professional value.

Essential Qualifications

• A diploma in Office Administration from community college or a Business Certificate from university.
• At least one year of experience in a customer service‑focused role.
• Proficiency in Microsoft Office Systems.
• Bilingualism is an asset, but not a requirement.

If this sounds like you, get in touch. We ask for only one year of experience, but perhaps you have five years’ experience - or 20! - and you want a new challenge.

If this is you, click on “I am interested.” You will be taken to a page where you can create a profile if you haven’t applied to the City before. If you already have a profile, you can continue to the application by signing in. We accept applications through our online system only. If you need help with your application, please contact us directly at [e-mail] or 506-658-2866.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to building a workforce that reflects the diversity of the communities in which we live and which we serve. We encourage and support applications from Indigenous persons, persons with disabilities, and members of visible minority groups. Candidates who belong to such groups, who are qualified, will be given preference at the time of selection.

Applications will be accepted through our online system only. Qualified applicants should submit their cover letters and resumes to:

City of Saint John Attn: Hiring Committee www.saintjohn.ca (careers)