Customer Experience Representative

Indigo; London; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading retail company in Ontario seeks a Peak Payment CER to provide efficient and friendly service during peak payment transactions. Candidates should demonstrate adaptability and a commitment to creating exceptional customer experiences. This role includes greeting customers, offering loyalty suggestions, and maintaining the payment area. Flexibility in schedule is essential, including weekends and holidays.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required.
• Adaptability, flexibility and a willingness to learn new things.
• Ability to stand at the payment for extended periods.

Responsibilities

• Provide fast, friendly service at payment.
• Greet customers as they approach cash.
• Restock cashes and maintain cleanliness of payment desk.

Skills

Customer service

Adaptability

Teamwork

Communication

Job description

WHO WE ARE

We love books and all things beautiful. We are Canada’s Cultural Department Store. Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

PURPOSE

The Peak Payment CER ensures a smooth, efficient, and friendly experience for customers during peak season payment transactions. In addition to providing excellent service, this role is responsible for actively suggesting additional items at the cash desk to enhance the customer experience and drive incremental sales. The position is focused, repetitive, and high impact, making it ideal for candidates who thrive in a fast‑paced environment and enjoy helping others.

RESPONSIBILITIES

• Provide fast, frictionless, and friendly service at payment
• Greet customers as they approach cash.
• Confirm loyalty status. Suggest loyalty to non-members as required.
• Offer PWP to customers meeting the threshold. Offer GCs to customers for last‑minute gifting.
• Determine if customer needs gift receipts or boxes.
• Thank the customer and invite them back.
• Restock cashes and maintain cleanliness of payment desk.

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be stand at payment for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays (if required for the role)

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self‑identify as having a disability or special need. Please contact Human Resources at 1 (888) 881‑3177 (toll free) or Support‑[e-mail] if you require an accommodation at any time during the recruitment process.