Customer Experience Representative

OOROS Ltd.; Halifax; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Full training and mentorship

Performance-based pay with bonuses

Supportive team-focused culture

Regular team events

Clear advancement opportunities

Job summary

A telecommunications company is seeking a Customer Experience Representative in Halifax. The role involves connecting with customers, understanding their needs, and providing friendly support. This entry-level position offers full training and performance-based pay, fostering a team-focused culture that values growth and advancement opportunities.

Qualifications

• Strong communication and interpersonal skills.
• Proactive, goal-oriented mindset with problem-solving abilities.
• Experience or interest in sales, marketing, or customer engagement.
• Basic organizational and project management skills.
• A degree in Business, Marketing, or a related field is an asset (but not required).
• Previous sales or marketing experience is considered an advantage.

Responsibilities

• Connect with customers to understand their needs.
• Explain TELUS products and promotions clearly.
• Deliver a positive, customer-focused experience.
• Collaborate with your team to meet goals.
• Participate in coaching and training sessions.

Skills

Strong communication and interpersonal skills

Proactive, goal-oriented mindset

Problem-solving abilities

Sales experience or interest

Organizational skills

Education

Degree in Business, Marketing, or related field

Job description

At OOROS Ltd., we help people reach their full potential through hands‑on experience, mentorship, and teamwork. As a trusted direct sales partner of TELUS, one of Canada’s leading telecommunications companies, we connect customers with the products and services that make their lives easier.

Our culture is built around growth, grit, and good times — we work hard, support each other, and celebrate success together.

Role Description

As a Customer Experience Representative, you’ll engage directly with customers to provide helpful, friendly solutions. Every day is an opportunity to make someone’s experience better while developing valuable skills that will help you grow professionally.

In this role, you will:

• Connect with customers in residential campaigns to understand their needs and offer solutions.
• Explain TELUS products and promotions clearly and professionally.
• Deliver a positive, customer‑focused experience through genuine, friendly communication.
• Collaborate with your team to meet goals and support one another’s success.
• Participate in coaching and training sessions to continue developing your skills.

What We're Looking for:

• Strong communication and interpersonal skills.
• A proactive, goal‑oriented mindset with solid problem‑solving abilities.
• Experience or interest in sales, marketing, or customer engagement.
• Basic organizational and project management skills.
• A degree in Business, Marketing, or a related field is an asset (but not required).
• Previous sales or marketing experience is considered an advantage.

Why OOROS:

• Full training and mentorship — no prior telecom experience needed.
• Performance‑based pay with opportunities for bonuses.
• A supportive, team‑focused culture that values effort and growth.
• Regular team events and recognition for top performers.
• Clear advancement opportunities for those who want to grow into leadership roles.

If you’re ready to grow your skills, challenge yourself, and be part of a team that wins together — apply today and start building your future with OOROS Ltd.

Seniority level

• Entry level

Employment type

• Full-time