Customer Experience Representative

Indigo-Books-; Courtenay; On-site; CAD 25,000 - 29,000; Full time

Job summary

Indigo is seeking a dynamic retail associate in Canada to enhance customer experiences and embody our culture of adding joy. You’ll curate product displays, assist customers, and support daily store operations with a focus on storytelling through books and related products.

The role requires 5am availability, physical activity on the sales floor, and flexibility to work various shifts, including evenings and weekends. Bilingual FR/EN is preferred in Québec.

Qualifications

• Experience in specialty retail or a retail environment preferred.
• Adaptability, flexibility and a willingness to learn new things.
• Commitment to creating an exceptional employee and customer experience.
• Able to be mobile on the sales floor for extended periods.
• Able to lift up to 40 pounds with proper technique.
• Availability for evenings, weekends, holidays, overnights and early mornings.
• Bilingualism (French/English) required in Quebec; other languages are an asset.

Responsibilities

• Conduct inventory cycle counts, replenish stock, process returns, shelve products and receive/store merchandise.
• Create visually appealing displays using merchandising standards.
• Coordinate with Store leadership on annual goals and objectives.
• Foster a warm, welcoming store environment and add joy to customer experiences.
• Engage with customers on the floor and tell stories through our products.
• Curate product collections for individual customers and stay informed on new promotions.

Skills

Retail experience

Adaptability

Customer service

Mobility on floor

Lifting 40 lbs

Flexible schedule

Bilingual (FR/EN)

Job description

• Compensation: CAD 18.25 - CAD 20.95 - hourly

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

5AM Availability Required

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and GreatBooks are JUST the Beginning...

We play by the following rules:

• We exist to add joy to our customers' lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we'd treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. Your role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU'LL DO

• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Align with Store leadership on goals and objectives for fiscal year
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Seek information regarding new products, promotions, and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
• Available to support the daily operations of the store,before orafter the store closes (5amor10pmstart time) as needed
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at or [e-mail] if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [e-mail].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply