Customer Experience Representative

Indigo-Books-; Canada; On-site; CAD 18,000 - 32,000; Part time

Job summary

Indigo is hiring for our Canada-wide stores to help customers find books and gifts while delivering joyful, helping experiences. You’ll engage with shoppers on the sales floor, share stories about products, and create a welcoming, friendly atmosphere in our stores.

Weekday daytime availability is required; bilingual French/English is a strong asset in Quebec. You’ll work with a team that values diversity and community, and you’ll contribute to a culture that puts joy at the center of every

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods
• Ability to lift medium to large items, up to 40 pounds, with equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
• Available to support daily store operations before or after store closes (5am or 10pm start) as needed
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Responsibilities

• Conduct inventory cycle counts, replenish stock, manage returns, shelve products, and receive store merchandise
• Use merchandising standards to create a visually appealing store
• Align with Store leadership on goals and objectives for fiscal year
• Create a warm and welcoming environment in our stores
• Add joy to our customers' lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Seek information regarding new products, promotions, and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Skills

Retail experience

Customer service

Adaptability

Mobility on floor

Lifting 40 lbs

Bilingual French/English

Job description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Weekday, daytime availability required

WHO WE ARE

• Welove books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our souland GreatBooks are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU’LL DO

• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Align with Store leadership on goals and objectives for fiscal year
• Create a warm and welcoming environment in our stores
• Add joy to our customers'lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Seek information regarding new products, promotions, and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
• Available to support the daily operations of the store,before orafter the store closes (5amor10pmstart time) as needed
• Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources ator [emailprotected] if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [emailprotected] .

We respect your privacy throughout the recruitment process.

Candidate Privacy Notice

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This posting is for a current opportunity within Indigo.

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