Customer Experience & Order Success Specialist

Pacific Coast Fruit Products Ltd.; Abbotsford; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading fruit products company is seeking a Customer Service Representative. This role involves managing customer orders and collaborating with multiple departments to ensure a seamless customer experience. Ideal candidates have 2–3 years of experience in customer service and possess strong organizational and communication skills. Join a dynamic team that values adaptability and a solutions-focused approach.

Benefits

Competitive compensation and benefits package

Career development opportunities

Collaborative culture

Qualifications

• 2–3 years of experience in customer service, order management, or related roles.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent verbal and written communication skills with a customer-focused approach.
• Strong collaboration skills across teams and departments.
• Detail-oriented with a commitment to accuracy in order processing.
• Proficiency in Microsoft Office; ERP system experience is an asset.
• Resilient and adaptable, with a solutions-first mindset.

Responsibilities

• Accurately process and manage customer purchase orders.
• Monitor order status and provide timely updates to customers.
• Respond professionally to customer inquiries by phone and email.
• Work with internal teams to ensure smooth order execution.
• Prepare internal sales documents and maintain accurate records.

Skills

Customer service

Order management

Communication skills

Collaboration skills

Detail-oriented

Education

Experience in customer service or related roles

Tools

Microsoft Office (Excel, Outlook, Word)

Job description

A leading fruit products company is seeking a Customer Service Representative. This role involves managing customer orders and collaborating with multiple departments to ensure a seamless customer experience. Ideal candidates have 2–3 years of experience in customer service and possess strong organizational and communication skills. Join a dynamic team that values adaptability and a solutions-focused approach.