Customer Experience & Operations Leader

EmergencyMD; Surrey; On-site; CAD 75,000 - 85,000; Full time

Job summary

A dynamic vehicle service organization seeks a Customer Administration Supervisor in Surrey, BC. The role involves ensuring high-quality service to customers, leading the service team, and managing departmental operations. A strong focus on customer satisfaction, operational efficiency, and leadership skills is required. Competitive compensation of $75,000 - $85,000 per year is offered, along with comprehensive benefits and a commitment to employee development.

Benefits

Attractive compensation

Generous accrued vacation time

Employer RRSP matching

Company-paid extended health coverage

Qualifications

• Ability to make operational decisions independently.
• Effective communication and customer service skills required.
• Familiarity with dealership management software is an asset.

Responsibilities

• Ensure consistent, high-quality service to customers.
• Coach and develop service staff for accountability and trust.
• Lead continuous improvement projects to enhance efficiency.

Skills

Effective communication

Leadership

Customer service

Time-management skills

Tools

Dealership management software

Job description

A dynamic vehicle service organization seeks a Customer Administration Supervisor in Surrey, BC. The role involves ensuring high-quality service to customers, leading the service team, and managing departmental operations. A strong focus on customer satisfaction, operational efficiency, and leadership skills is required. Competitive compensation of $75,000 - $85,000 per year is offered, along with comprehensive benefits and a commitment to employee development.