Customer Experience Manager - Remote Position

AO Globe Life - Nzube Justin Ejifugha; San Juan de Terranova; Remote; CAD 60,000 - 80,000; Full time

Job summary

A financial services company is seeking a Customer Experience Manager to enhance client services in San Juan de Terranova. The role involves providing exceptional customer support, explaining insurance products, and resolving client issues. Candidates should possess outstanding communication skills, a problem-solving attitude, and an LLQP license. This role offers significant career growth opportunities and comprehensive benefits, including health coverage. Residing in Canada is a must.

Benefits

Health, dental, and vision coverage

Career advancement opportunities

Flexible work arrangements

Qualifications

• Exceptional customer service skills and a genuine desire to help others.
• Ability to de-escalate situations and find effective solutions.
• Meticulous attention to detail.

Responsibilities

• Provide customer service across various channels for inquiries.
• Explain policy details and processes clearly.
• Resolve client issues while maintaining professionalism.
• Maintain accurate records of customer interactions.

Skills

Outstanding written and verbal communication skills

Problem-solving skills

Organizational skills

Proficiency in CRM software

Team player

Education

LLQP license

Tools

CRM software

Job description

Overview

Are you renowned for your exceptional customer service skills and a genuine desire to help others?

Do you thrive in a role where you can be the first point of contact, ensuring every client interaction is positive and impactful?

AO Globe Life is seeking a dedicated Customer Experience Manager to elevate our client service and support Canadian families with their financial needs.

Key Contributions

• Provide world‑class customer service across various communication channels (phone, email, chat) to clients with inquiries about our insurance products and services.
• Patiently and clearly explain policy details, benefits, and application processes to ensure client understanding.
• Efficiently resolve client issues and concerns, escalating complex matters when necessary, while maintaining a high level of professionalism.
• Maintain accurate and detailed records of all customer interactions.
• Contribute to a positive and collaborative team environment, always seeking to improve the customer journey.

Qualifications

• Outstanding written and verbal communication skills with a clear, empathetic, and professional tone.
• A natural problem‑solver with a strong ability to de‑escalate situations and find effective solutions.
• Exceptional organizational skills and meticulous attention to detail.
• Proficiency in using CRM software and other customer service tools.
• Ability to work independently while also being a strong team player.
• LLQP license is required (we offer robust training and support to help you achieve this important qualification!).

Benefits

• Impactful Role: Directly contribute to client satisfaction and peace of mind.
• Growth Opportunities: Pathways for career advancement within our customer service or other departments.
• Comprehensive Benefits: Enjoy health, dental, and vision coverage to support your well‑being.

Culture

• Supportive Culture: Work in a friendly and collaborative environment where your contributions are valued.
• Flexibility: Options for remote work, providing excellent work‑life balance.

EEO Statement

AO Globe Life is an equal opportunity employer and values diversity. We encourage all qualified candidates to apply, regardless of race, religion, gender, sexual orientation, age, marital status, veteran status, or disability status.

Candidate must reside in Canada to apply.