Customer Experience & Logistics Specialist

ATC - Applied Total Control Treatment; Alberta; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading surface finishing company in Alberta is seeking a Customer Service Representative. You will handle customer inquiries, collaborate with logistics and sales teams, and ensure high levels of customer satisfaction. A minimum of 2 years experience in customer service and a diploma in a related field are required. Proficiency in Microsoft Office and ERP systems is essential. The role offers opportunities for growth in a dynamic environment.

Qualifications

• Minimum 2 years of experience in customer service.
• Proficient in Microsoft Office and ERP systems.
• Able to work independently in a fast-paced environment.

Responsibilities

• Serve as the primary contact for customer inquiries.
• Handle and resolve customer complaints efficiently.
• Track delivery progress with the logistics team.
• Collaborate with Sales and Production Departments.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Time management

Education

Diploma in Business Administration or related field

Tools

Microsoft Office

ERP Systems

Job description

A leading surface finishing company in Alberta is seeking a Customer Service Representative. You will handle customer inquiries, collaborate with logistics and sales teams, and ensure high levels of customer satisfaction. A minimum of 2 years experience in customer service and a diploma in a related field are required. Proficiency in Microsoft Office and ERP systems is essential. The role offers opportunities for growth in a dynamic environment.