Customer Experience Leader Trainee - Banking

TD; Steinbach; On-site; CAD 51,000 - 81,000; Full time

Job summary

A leading banking institution is seeking a Manager Customer Experience Trainee in Steinbach, Manitoba. The role involves mentoring a team to ensure exceptional customer experiences, supporting frontline staff, and meeting operational excellence. Candidates should have an undergraduate degree or over 3 years of relevant experience, strong organizational skills, and a dynamic leadership approach. This position requires mobility within the assigned district.

Qualifications

• Undergraduate degree and/or over 3 years of relevant work experience.
• Sound knowledge of processes management, business, and operational functions.
• Tactful and diplomatic communicator.

Responsibilities

• Mentor a team showcasing exceptional customer experiences.
• Meet customer demands and compliance requirements.
• Support frontline staff in resolving complaints.

Skills

Process management

Customer service

Communication

Organizational skills

Leadership

Education

Undergraduate degree

Tools

MS Office

Job description

A leading banking institution is seeking a Manager Customer Experience Trainee in Steinbach, Manitoba. The role involves mentoring a team to ensure exceptional customer experiences, supporting frontline staff, and meeting operational excellence. Candidates should have an undergraduate degree or over 3 years of relevant experience, strong organizational skills, and a dynamic leadership approach. This position requires mobility within the assigned district.