Customer Experience Leader — High-Impact Team Growth (Hybrid)

BrokerLink; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading insurance brokerage in Northwestern Ontario is seeking a Leader, PI Customer Experience to manage and develop a high-performing team. This permanent, full-time position emphasizes delivering exceptional customer service and driving growth through strategic collaboration. The ideal candidate has a strong background in management, proven leadership skills across diverse locations, and excels in a hybrid work environment.

Benefits

Flexible health and dental insurance benefits

RRSP with company matching

Employee Share Purchase Plan with matching aspect

Competitive compensation package with bonus

Paid Time Off including vacation

Qualifications

• Strong track record of leading highly engaged teams across multiple locations.
• Experience leading in a hybrid environment.
• Required to travel within the region as needed.

Responsibilities

• Build and lead a highly engaged team.
• Drive growth and deliver second-to-none customer experience.
• Accountable for overall recruiting and staffing of your team.
• Examine customer experience and implement tools and programs.

Skills

Leadership and management experience

Strong communication and negotiation skills

Analytical and problem-solving abilities

Collaboration

Education

College or university degree in a related area

Job description

A leading insurance brokerage in Northwestern Ontario is seeking a Leader, PI Customer Experience to manage and develop a high-performing team. This permanent, full-time position emphasizes delivering exceptional customer service and driving growth through strategic collaboration. The ideal candidate has a strong background in management, proven leadership skills across diverse locations, and excels in a hybrid work environment.