Customer Experience Leader – Front End Operations

Walmart; Saint-Hyacinthe; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Customer Service Manager to coordinate front end operations in Saint-Hyacinthe, ensuring exceptional customer service and compliance with company standards. Responsibilities include overseeing associates, providing training, and managing transactions. Minimum age requirement is 16 or older. This role offers a starting pay of $19.05, based on relevant experience.

Qualifications

• Age - 16 or older

Responsibilities

• Ensures safe work processes and emergency procedures are followed.
• Handles customer and Associate concerns and provide guidance as required.
• Monitors all Front End associates ensuring proper coverage.
• Provides training to Associates on systems and Company procedures.
• Oversees purchase, return and exchange transactions.
• Ensures all EAS systems are functioning to standard.
• Prepares registers for opening and closing daily.
• Oversees and promotes all company sponsor programs and initiatives.

Job description

A leading retail company is seeking a Customer Service Manager to coordinate front end operations in Saint-Hyacinthe, ensuring exceptional customer service and compliance with company standards. Responsibilities include overseeing associates, providing training, and managing transactions. Minimum age requirement is 16 or older. This role offers a starting pay of $19.05, based on relevant experience.