Customer Experience Leader

Indigo Books & Music; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading books and music retailer in Calgary, Canada is seeking a Customer Experience Leader to drive store operations and enhance customer experiences. This role involves leading a team, managing store performance, and maintaining safety standards while ensuring a customer-centric culture. Candidates should have 1-2 years of relevant experience and strong leadership skills. Full-time availability is necessary.

Qualifications

• 1-2 years of experience in a customer service, merchandising, or operations role.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Experience leading others.

Responsibilities

• Lead and execute initiatives contributing to store operations and customer experience.
• Inspire a customer-centric culture within the store team.
• Ensure budget management and achieve sales plans.

Skills

Customer service

Leadership

Business acumen

Agility in planning

Team collaboration

Job description

WHAT YOULL DO :

The Customer Experience Leader (CEL) is a member of the Stores Leadership Team and is responsible for leading and executing work that contributes to the Stores operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Stores sales plans and long-term desired outcome of profitability and this role youll :

• Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigos mission while incorporating both physical and online channels to meet the customer needs
• Be responsible for the opening and closing of the store the daily store operations customer experience maintaining visual standards and achieving or exceeding sales plans
• Ensure the team is well informed about the products that Indigo carries promotions and programs
• Support the planning prioritization and execution of the work you and the team are doing
• Be responsible for the facilities maintenance health and safety and loss prevention of the store on the shift you are leading
• Live and inspire Indigos High Performance Characteristics and lead a Story Telling culture
• Practice and role model Feedback and Coaching - The Indigo Way
• Participate in talent calibration and contribute to talent management and acquisition activities to support Indigos goal to build strong teams and attract and develop the best talent
• Contribute to the development of CER talent
• Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion
• Cultivate an environment of trust where the opinions voices and well-being of employees are valued enabling people to bring their best selves to work
• Embrace and role model change
• Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Qualifications : WHO YOU ARE :

• 1-2 years of experience in a customer service merchandising or operations role
• Demonstrated commitment to creating an exceptional employee and customer experience
• Experience leading others
• Performance orientated
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
• Ability to prioritize plan and execute while being agile
• Knowledge of Provincial Health & Safety standards
• Ability to lift medium to large items up to 40 pounds while using appropriate equipment and safety techniques
• Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays

Additional Information :

At Indigo we are committed to our communities our customers and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer which highly values your diverse backgrounds experiences and perspectives. We believe that you in all your uniqueness belong at Indigo.We welcome all applicants and encourage applications from individuals who identify as Black Indigenous a person of colour LGBTQ2 and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.

WELCOME HOME

Remote Work : No

Employment Type : Full-time

Key Skills

Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes

Experience : years

Vacancy : 1