Customer Experience Lead - Sainte-Dorothee, Laval Qc

Scotiabank; Laval; On-site; CAD 60,000 - 90,000; Full time

Job summary

A leading bank in the Americas is seeking a Customer Experience Lead in Sainte-Dorothee, Laval. In this role, you will manage a team of Customer Experience Associates, foster strong customer relationships, and enhance the overall customer experience. Ideal candidates will possess strong leadership and technical skills, and have previous management experience. This position offers a competitive compensation package and opportunities for professional development.

Benefits

Professional development opportunities

Collaborative team environment

Competitive compensation and benefits

Qualifications

• Excellent leadership skills, able to coach and develop your team.
• Strong customer service skills.
• Previous experience managing a team of employees is a strong asset.
• Excellent communication skills.
• Availability to work a flexible schedule.
• Previous banking experience is a strong asset.
• Strong technical skills, able to use digital banking options.

Responsibilities

• Lead and manage your team of Customer Experience Associates.
• Build strong customer relationships and deliver excellent customer service.
• Act as the Officer in Charge for the branch as required.
• Identify opportunities to enhance the customer experience.
• Assist with the implementation of new policies and procedures.

Skills

Leadership skills

Customer service skills

Communication skills

Technical skills

Job description

Customer Experience Lead - Sainte-Dorothee, Laval Qc

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Overview

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

Responsibilities

• Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
• Build strong customer relationships and deliver excellent customer service
• Act as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
• Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
• Act as a change management lead by assisting with the implementation of new policies and procedures

Qualifications

• Excellent leadership skills, able to coach and develop your team
• Strong customer service skills
• Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
• Excellent communication skills
• Availability to work a flexible schedule
• Previous banking experience is a strong asset
• Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

Benefits

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A rewarding career path with diverse opportunities for professional development.
• An organization committed to making a difference in our communities – for you and our customers.
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package.

Location

Canada : Quebec : Sainte-dorothee

Application

The incumbent must have sufficient proficiency in English, as the role involves regularly interacting and collaborating with groups and individuals based in Toronto, as well as consistently engaging with other people, including clients, who speak English, both locally and elsewhere.

Equal Employment Opportunity

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.