Customer Experience Lead - Retail Banking & Team Growth

Scotiabank; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution in Calgary is seeking a Customer Experience Lead to manage retail service teams and enhance customer relationships. The ideal candidate will possess excellent leadership and communication skills, with prior team management experience in a banking environment considered an asset. This role offers flexible scheduling and a competitive compensation package with opportunities for professional growth.

Benefits

Professional development opportunities

Competitive compensation and benefits package

Collaborative team environment

Qualifications

• Previous experience managing a team of employees is a strong asset.
• Availability to work a flexible schedule.
• Previous banking experience is a strong asset.
• Able to promote and demonstrate the use of digital/self-service banking options.

Responsibilities

• Lead and manage your team of Customer Experience Associates.
• Build strong customer relationships and deliver excellent customer service.
• Manage emergencies and customer escalations as the Officer in Charge.
• Identify opportunities to enhance the customer experience.
• Assist with the implementation of new policies and procedures.

Skills

Excellent leadership skills

Strong customer service skills

Excellent communication skills

Strong technical skills

Job description

A leading financial institution in Calgary is seeking a Customer Experience Lead to manage retail service teams and enhance customer relationships. The ideal candidate will possess excellent leadership and communication skills, with prior team management experience in a banking environment considered an asset. This role offers flexible scheduling and a competitive compensation package with opportunities for professional growth.