Customer Experience Lead - Remote Insurance Support

AO Globe Life - Nzube Justin Ejifugha; Winnipeg; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading life insurance provider in Winnipeg is seeking a Customer Experience Manager to enhance client service and assist Canadian families. The ideal candidate will possess exceptional communication skills and an LLQP license, with a focus on providing outstanding support across various channels. This role offers comprehensive benefits and opportunities for career advancement within a flexible and supportive work environment.

Benefits

Health, dental, and vision coverage

Growth opportunities

Flexibility in remote work

Supportive culture

Qualifications

• Outstanding written and verbal communication skills.
• Strong ability to de-escalate situations.
• Meticulous attention to detail.
• Ability to work independently and collaboratively.

Responsibilities

• Provide world-class customer service across communication channels.
• Explain policy details and processes to clients.
• Resolve client issues with professionalism.
• Maintain accurate records of customer interactions.
• Contribute to a positive team environment.

Skills

Exceptional communication skills

Problem-solving ability

Organizational skills

CRM software proficiency

Team player

Education

LLQP license

Job description

A leading life insurance provider in Winnipeg is seeking a Customer Experience Manager to enhance client service and assist Canadian families. The ideal candidate will possess exceptional communication skills and an LLQP license, with a focus on providing outstanding support across various channels. This role offers comprehensive benefits and opportunities for career advancement within a flexible and supportive work environment.