Customer Experience Lead — Omnichannel & Store Ops

Michaels Stores; Medicine Hat; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading arts and crafts retailer in Medicine Hat, AB, is seeking a Retail Manager to oversee front-end operations and ensure an exceptional customer experience. The ideal candidate will have experience in retail management, lead a team, and manage operational KPIs while fostering a positive work environment. This position includes planning in-store events and training team members to excel in customer service.

Benefits

Equal Opportunity Employer benefits

Qualifications

• Ability to manage adherence to Standard Operating Procedures.
• Experience in leading a customer experience team.
• Ability to plan and execute in-store events.
• Strong interpersonal skills to promote a positive environment.

Responsibilities

• Assist Store Manager with compliance and operations.
• Lead omnichannel processes to enhance customer experience.
• Manage shrink and safety programs effectively.
• Train and coach team members for performance improvement.

Skills

Retail management experience

Customer service

Team leadership

Training and coaching

Job description

A leading arts and crafts retailer in Medicine Hat, AB, is seeking a Retail Manager to oversee front-end operations and ensure an exceptional customer experience. The ideal candidate will have experience in retail management, lead a team, and manage operational KPIs while fostering a positive work environment. This position includes planning in-store events and training team members to excel in customer service.