Customer Experience Lead: Inspire Service & Growth

Melanie Lyne; Quebec; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discount

Dynamic team

Career development

Work-life balance

Job summary

Melanie Lyne is seeking an enthusiastic Team Leader to inspire a fashion-focused sales team and deliver memorable customer experiences. You will mentor staff, drive program adoption and stay ahead of trends to strengthen store performance.

In this role you will open and close the store, manage daily operations, and ensure high standards of service and presentation. A background in retail leadership and a passion for fashion are essential.

Qualifications

• Contagious passion for fashion and customer service.
• Experience as a team leader or sales trainer.
• Desire to develop a career in retail.
• Strong selling and customer service skills.

Responsibilities

• Act as a stylist to build a personalized wardrobe for the customer.
• Develop and train the sales team on customer service, programs, product knowledge and trends.
• Monitor sales targets and take actions to influence store results.
• Perform daily tasks: price changes, shipping orders/transfers, and cleaning.
• Open and close the store as required.

Skills

Team leadership

Customer service

Sales training

Product knowledge

Trend awareness

Store operations

Job description

Melanie Lyne is seeking an enthusiastic Team Leader to inspire a fashion-focused sales team and deliver memorable customer experiences. You will mentor staff, drive program adoption and stay ahead of trends to strengthen store performance.

In this role you will open and close the store, manage daily operations, and ensure high standards of service and presentation. A background in retail leadership and a passion for fashion are essential.