Customer Experience Lead - Flexible Schedule & Banking Tech

Scotiabank; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading financial institution in Vancouver is seeking a Senior Customer Experience Associate to enhance customer relationships and support their banking needs. The ideal candidate will have strong customer service skills and experience in sales, with a focus on promoting digital banking solutions. This role offers a competitive compensation package and opportunities for professional development.

Benefits

Competitive compensation

Professional development opportunities

Inclusive work environment

Qualifications

• Experience in providing exceptional customer service.
• Willingness to work a flexible schedule.
• Previous banking experience is a strong asset.

Responsibilities

• Act as a lobby leader to assist customers.
• Identify and fulfill simple sales opportunities.
• Promote digital banking applications and assist clients.

Skills

Customer relationship skills

Sales experience

Technical skills

Job description

A leading financial institution in Vancouver is seeking a Senior Customer Experience Associate to enhance customer relationships and support their banking needs. The ideal candidate will have strong customer service skills and experience in sales, with a focus on promoting digital banking solutions. This role offers a competitive compensation package and opportunities for professional development.