Customer Experience Lead — Banking & Tech Advocate

Scotiabank; Belleville; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Customer Experience Associate in Belleville, Ontario. This role emphasizes exceptional customer service and building strong client relationships while supporting customers with their financial goals through various banking products and services. Ideal candidates will possess strong technical skills, sales experience, and a willingness to work flexibly. Competitive compensation and a commitment to professional development are offered.

Benefits

Competitive compensation and benefits

Professional development opportunities

Collaborative team environment

Qualifications

• Willing to assist in a professional, friendly and efficient manner.
• Experience with conducting simple sales and providing financial advice.
• Previous banking experience is a strong asset.

Responsibilities

• Provide exceptional service throughout the customer’s journey.
• Act as a lobby leader to triage and assist customers.
• Identify and fulfill simple sales opportunities.

Skills

Customer relationship building

Sales experience

Technical skills

Flexible schedule availability

Tools

Digital banking applications

Job description

A leading bank in the Americas is seeking a Senior Customer Experience Associate in Belleville, Ontario. This role emphasizes exceptional customer service and building strong client relationships while supporting customers with their financial goals through various banking products and services. Ideal candidates will possess strong technical skills, sales experience, and a willingness to work flexibly. Competitive compensation and a commitment to professional development are offered.