Customer Experience Lead – Banking, Sales & Tech

Scotiabank; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Customer Experience Associate in Montreal. This role focuses on delivering outstanding service, building strong customer relationships, and supporting client banking needs with an emphasis on financial products. Candidates should possess strong customer service skills and a willingness to assist others while demonstrating a commitment to exceeding targets. The position offers opportunities for professional development and a competitive compensation package.

Benefits

Professional development opportunities

Competitive compensation and benefits package

Qualifications

• Strong customer service skills needed.
• Ability to assist in a friendly and efficient manner.
• Experience in conducting simple sales and providing financial advice.
• Strong technical skills to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based environment.

Skills

Customer service skills

Flexible schedule

Sales experience

Technical skills

Banking experience

Job description

A leading bank in the Americas is seeking a Senior Customer Experience Associate in Montreal. This role focuses on delivering outstanding service, building strong customer relationships, and supporting client banking needs with an emphasis on financial products. Candidates should possess strong customer service skills and a willingness to assist others while demonstrating a commitment to exceeding targets. The position offers opportunities for professional development and a competitive compensation package.