Customer Experience & Dispatch Specialist

Sewer Squad Plumbing & Drains; Ajax; On-site; CAD 40,000 - 55,000; Full time

Job summary

A plumbing service provider in Ajax is seeking a Customer Service Representative/Dispatcher to be the first point of contact for customers. In this role, you will answer calls, schedule appointments, and ensure customer satisfaction by effectively communicating with service technicians. The ideal candidate has 2-3 years of customer service experience, exceptional communication skills, and is comfortable with technology. This position offers a supportive work environment with perks like ongoing training and a gym membership.

Benefits

Work/Life Balance

PTO + Holidays

Extended Health & Dental Benefits

Ongoing training and coaching

Gym membership

In-house Beverages & Snacks

Year-Round Team Events

Qualifications

• 2-3 years of experience in customer service, dispatch, or inside sales.
• Exceptional written and verbal communication skills.
• Comfortable with new technologies and software.

Responsibilities

• Answering calls and emails as first point of contact.
• Scheduling work orders efficiently to promote customer satisfaction.
• Meeting and exceeding sales targets through effective techniques.

Skills

Customer service experience

Exceptional communication skills

Problem-solving

Organization

Tech-savvy

Job description

A plumbing service provider in Ajax is seeking a Customer Service Representative/Dispatcher to be the first point of contact for customers. In this role, you will answer calls, schedule appointments, and ensure customer satisfaction by effectively communicating with service technicians. The ideal candidate has 2-3 years of customer service experience, exceptional communication skills, and is comfortable with technology. This position offers a supportive work environment with perks like ongoing training and a gym membership.