Customer Experience & Digital Banking Specialist

Scotiabank; Oakville; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading banking institution is seeking a Customer Experience Associate in Oakville to enhance customer relationships and deliver exceptional service. Responsibilities include understanding customer needs, processing transactions, and promoting digital banking options. Candidates should possess proven customer service skills, technical abilities, and a willingness to assist customers in a friendly manner. This role offers a collaborative work environment along with a competitive compensation package.

Benefits

Professional development opportunities

Internal training support

Competitive compensation and benefits

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional and friendly manner.
• Comfortable in simple sales situations.

Responsibilities

• Proactively discover and understand customer needs.
• Process day-to-day transactions.
• Build strong customer relationships.

Skills

Customer service skills

Technical skills

Sales abilities

Job description

A leading banking institution is seeking a Customer Experience Associate in Oakville to enhance customer relationships and deliver exceptional service. Responsibilities include understanding customer needs, processing transactions, and promoting digital banking options. Candidates should possess proven customer service skills, technical abilities, and a willingness to assist customers in a friendly manner. This role offers a collaborative work environment along with a competitive compensation package.