Customer Experience Coordinator

REW; Vancouver; Hybrid; CAD 55,000 - 60,000; Full time

Job summary

A leading real estate platform in Metro Vancouver is seeking a Customer Experience Coordinator to enhance customer interactions and support the sales team. This role involves managing inquiries, billing processes, and fostering a customer-first mindset. The ideal candidate has 2+ years of experience in customer support, strong communication skills, and attention to detail. Attractive salary between CA$55,000 - $60,000 with a comprehensive benefits package and a hybrid working model.

Benefits

Comprehensive benefits package

Hybrid working model

Team events

Qualifications

• 2+ years of administrative or customer support experience, ideally with sales or customer-facing teams.
• Strong customer service skills and a passion for delivering great experiences.
• Excellent written and verbal communication skills.

Responsibilities

• Respond to customer inquiries with empathy and expertise.
• Create, process, and reconcile customer invoices accurately.
• Support the Sales team with reports and documentation.

Skills

Customer service skills

Written and verbal communication

Organizational skills

Attention to detail

Proactive mindset

Multitasking abilities

Tools

MS Office

Job description

REW.ca is seeking a dedicated Customer Experience Coordinator with a customer-first mindset.

At REW.ca, we believe real estate is one of life’s great adventures. Since 1978, we’ve been empowering Canadians to navigate their home search journeys with confidence. As Canada’s leading real estate platform, we combine innovative technology, deep market insights, and a seamless user experience to help Homeseekers find their perfect home. Our mission is to make real estate a more personal experience, guided by care, empathy, and innovation with the goal of being the top choice for Canadians to find their next home.

We’ve done this by carefully assembling a team of great people who have great ideas. One of those genius-level ideas is to make REW quite simply the best place in the world to work - and we’d like your help to get there.

And that’s where you come in.

Customer Experience Coordinator who brings clarity, care, and confidence to every interaction with homeseekers and customers. You’ll support customer inquiries, assist sales reps, and coordinate accurate payment processing, ensuring a smooth and supportive experience at every stage of the REW.ca journey.

In this role, you’ll streamline workflows, improve response times, and uphold our service standards while collaborating closely with sales and finance teams. If you enjoy meaningful customer interactions, operational excellence, and supporting a growing, tech-focused real estate company, you’ll thrive at REW.ca.

Key Responsibilities

Customer Experience & Support

• Be the welcoming, helpful voice of REW.ca by responding to Homeseeker and customer enquiries with empathy, expertise, and enthusiasm.
• Troubleshoot issues with urgency, ensuring customers feel heard and supported.
• Navigate Homeseekers and customers through our products and services, ensuring they understand and maximize the value derived from our platform.
• Champion a customer-first mindset in all interactions and processes.

Billing & Financial

• Create, process, and reconcile customer invoices and payments accurately and on time.
• Assist customers with billing, account and payment inquiries.
• Generate financial reports that help keep our operations running efficiently.
• Maintain organized financial records, generate operational reports and review payments for accuracy and reconciliation.

Sales Operations Support

• Support the Sales team by preparing reports, processing invoices and ensuring accurate documentation across systems.
• Collaborate with sales reps to support customer onboarding, renewals and account maintenance.
• Contribute to the sales cycle by providing timely, reliable administrative assistance that keeps things moving forward.

Administrative & Cross‑Functional Support

• Provide general administrative support to senior management and the Customer Experience team.
• Collaborate across departments to improve processes, enhance communication and elevate the customer experience.
• Seek opportunities to streamline workflows and improve the way we serve our customers.
• Additional tasks as required.

Key Skills & Qualifications

• 2+ years of administrative or customer support experience, ideally with sales or customer‑facing teams
• Strong customer service skills and a passion for delivering great experiences
• Excellent written and verbal communication skills
• Positive, proactive and customer‑focused mindset
• Highly organized with strong attention to detail and multitasking abilities
• Sound judgment with a solutions‑oriented approach
• Proficient in MS Office (Word, Excel, Outlook)
• Basic accounting or bookkeeping experience; CRM or online platform experience is an asset

What we can offer you.

In addition to attractive base compensation, we provide a comprehensive benefits package, the best equipment for you to do your best work, awesome perks and team events to keep you connected, plus a hybrid working model with an awesome office space in a central location. Annual base salary for this role is CA$55,000 - $60,000, dependant on experience.

Please note, this is a hybrid role requiring a minimum of 2 days per week in our Olympic Village office.

Help us make the best company in the world.

If you’re interested in helping to make a rapidly‑growing real estate tech company one of the best places in the world to work, you really should join our adventure by applying below.