Customer Experience Coordinator

SUIT SUPPLY; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading fashion retailer in Toronto is seeking a Customer Experience Coordinator to enhance the shopping journey. You will be the brand ambassador, ensuring exceptional customer service and maximizing sales. Responsibilities include meeting customer expectations, maintaining a positive environment, and collaborating with store leadership. Ideal candidates possess sales or hospitality experience and strong communication skills. The role offers a competitive salary, training, and opportunities for career advancement.

Benefits

Competitive salary

Top-of-the-line training program

Clothing allowance

Generous employee discount

Career growth opportunities

Travel opportunities

Qualifications

• Previous experience in sales, hospitality, and/or service.
• Exceptional customer service/clienteling skills and excited to build relationships.
• Professional verbal and written communication skills.
• Flexible work schedule, including evenings, weekends, and holidays.

Responsibilities

• Ensure client expectation is exceeded at each visit.
• Maintain an environment focused on the client experience.
• Perform clienteling activities for each guest.
• Partner with leadership to address service issues.
• Assist store leadership with other duties as assigned.

Skills

Customer service skills

Communication skills

Sales experience

Hospitality experience

Relationship building

Job description

As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize sales, promote the Company’s image of quality and professionalism. A Customer Experience Coordinator performs duties, in partnership with their management team, with the specific focus of shaping the store experience.

What you will do:

• Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
• Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
• Ensure clienteling activities are mapped for each guest
• Ensure seamless efficiency and positive atmosphere in the customer experience
• Partner with leadership and expert teams to proactively address service issues
• Performing other duties assigned by store leadership team

Who you are:

• Previous experience in sales, hospitality, and/or service
• Exceptional customer service/clienteling skills and excited to build relationships
• Professional verbal and written communication skills
• Flexible work schedule, including evenings, weekends, and holidays

What you will get:

• Competitive salary
• A top‑of‑the‑line training program, unique to the industry
• A clothing allowance for each new season and a generous employee discount
• Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad

Salary Band: $18 - $23/hourly