Customer Experience Banker - Branch & Digital

BMO Financial Group; Lachute; On-site; CAD 34,000 - 48,000; Full time

Job summary

A leading financial institution in Lachute is seeking a Retail Banking Associate to provide exceptional service to customers. You will address customer needs, assist with transactions, and contribute to business objectives in a dynamic branch environment. Ideal candidates should have a post-secondary education and strong interpersonal skills. This position offers a competitive salary range of $34,750 to $47,250, along with various benefits.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Accident and life insurance

Qualifications

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• Skilled at helping non-intuitive users understand digital applications.
• Strong interpersonal skills and an aptitude for building rapport with customers.

Responsibilities

• Identifies customer needs and initiates referrals to colleagues.
• Assists customers with banking services and supports transaction handling.
• Contributes to business results and improves overall customer experience.

Skills

Customer service

Interpersonal skills

Sales skills

Digital tools proficiency

Problem-solving

Education

Post-secondary degree or certification

Job description

A leading financial institution in Lachute is seeking a Retail Banking Associate to provide exceptional service to customers. You will address customer needs, assist with transactions, and contribute to business objectives in a dynamic branch environment. Ideal candidates should have a post-secondary education and strong interpersonal skills. This position offers a competitive salary range of $34,750 to $47,250, along with various benefits.