Customer Experience Banker

CIBC; Campbell River; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading financial institution in Canada seeks a Client Service Representative to help clients manage their banking needs in a fast-paced environment. Responsibilities include client engagement, problem-solving, and leveraging technology to enhance customer experiences. Successful candidates will be motivated, client-oriented, and flexible to work on-site full-time. The role offers a competitive salary and various employee benefits.

Benefits

Competitive salary

Incentive pay

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Paid day off for personal growth

Qualifications

• Strong problem-solving skills with a focus on client engagement.
• Ability to leverage technology to assist clients with banking applications.
• Commitment to delivering exceptional client experiences.

Responsibilities

• Engage clients to manage their accounts effectively.
• Solve client issues and ensure accountability.
• Introduce clients to mobile banking technologies.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading financial institution in Canada seeks a Client Service Representative to help clients manage their banking needs in a fast-paced environment. Responsibilities include client engagement, problem-solving, and leveraging technology to enhance customer experiences. Successful candidates will be motivated, client-oriented, and flexible to work on-site full-time. The role offers a competitive salary and various employee benefits.