Customer Experience Associate - Sydney, NS (22.5 Hours/ Week)

Scotiabank; Sydney; On-site; CAD 35,000 - 45,000; Part time

Job summary

A leading financial institution is seeking a Customer Experience Associate in Sydney to provide exceptional service to customers. You will build strong relationships, assist with transactions, and contribute to branch targets. Ideal candidates should have proven customer service skills and be eager to learn in a flexible environment.

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly and efficient manner.
• Eagerness to learn and determination to succeed.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Process day-to-day transactions.
• Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities.

Skills

Customer service skills

Ability to work with a flexible schedule

Sales skills

Relationship building

Job description

Customer Experience Associate - Sydney, NS (22.5 Hours/ Week)

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people‑centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target‑based performance environment, as well as contribute positively to a team‑oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations