Customer Experience Associate - Saint-Jean-sur-Richelieu, QC - 18.75 hrs/ week

Scotiabank; Saint-Jean-sur-Richelieu; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution in Saint-Jean-sur-Richelieu is seeking a Customer Experience Associate to provide exceptional service and support throughout the customer journey. The ideal candidate will have strong customer service skills, be comfortable in sales situations, and possess the ability to promote digital banking. This role offers opportunities for professional development and a competitive compensation package.

Benefits

Internal training for career growth

Collaborative team environment

Competitive compensation and benefits package

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly, and efficient manner.
• Comfortable in simple sales situations.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Promote digital and self-service banking options.

Skills

Customer service skills

Flexibility in scheduling

Technical skills promoting digital banking

Job description

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Your focus is to provide exceptional service throughout the customer’s journey by taking a proactive approach to discovering our customer’s needs, processing day‑to‑day transactions, contributing to the branch’s targets by identifying and fulfilling simple sales opportunities, and being a technology expert by introducing clients to our mobile banking applications and assisting them to manage their banking needs.

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target‑based performance environment, as well as contribute positively to a team‑oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self‑service banking options to our customers

What’s in it for you?

• The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high‑performance; you’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Location(s): Canada : Quebec : Saint‑Jean‑sur‑Richelieu