Customer Experience Associate Ouellette & Park, Windsor (30hrsweek)

Scotiabank Global Site; Windsor; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading financial institution in Windsor is seeking a Customer Experience Associate to build customer relationships and provide excellent service. Successful candidates will have proven customer service and technical skills, as well as an ability to thrive in a flexible work environment. This role offers career growth opportunities and a competitive compensation package.

Benefits

Professional development opportunities

Competitive compensation and benefits package

Supportive team environment

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a friendly and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills to promote digital banking.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment.
• Demonstrate an eagerness to learn and determination to succeed.

Skills

Customer service skills

Technical skills

Sales ability

Job description

Requisition ID: 241303

Join a purpose driven winning team committed to results in an inclusive and high‑performing culture.

About the role

As a Customer Experience Associate you are the face, character, and heart of our branches. Scotiabank is a place where we put our customers first and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people‑centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network the focus is to provide exceptional service throughout the customers journey by:

• Taking a proactive approach to discovering our customers’ needs and listening to understand what they are asking for
• Processing day‑to‑day transactions
• Nurturing rich long‑standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target‑based performance environment as well as contribute positively to a team‑oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Qualifications

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self‑service banking options to our customers

Benefits

• The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities for you and our customers
• You can expect to be recognized and rewarded for high‑performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Location(s): Canada: Ontario: Windsor

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers, their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking, wealth management, private banking, corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site, alternate format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.

Employment Type: Full Time

Experience: years

Vacancy: 1