Customer Experience Associate - Mulberry Centre, Burnaby BC (30hrs/week)

Scotiabank; Burnaby; On-site; CAD 42,000 - 52,000; Full time

Job summary

Scotiabank seeks a Customer Experience Associate to be the face of our branches in Burnaby, offering friendly, customer-first service and guiding clients through day-to-day banking needs. You will process transactions, build relationships, and introduce digital banking tools to enhance the customer journey.

The role emphasizes listening to customer needs, delivering clear explanations, and contributing to branch targets in a collaborative, inclusive environment.

Qualifications

• Experience delivering exceptional customer service in a retail or banking setting.
• Ability to identify customer needs and explain products clearly.
• Strong communication and listening skills with a friendly demeanor.
• Comfort promoting digital banking options and guiding customers to self-service tools.

Responsibilities

• Build strong customer relationships and deliver excellent service in branch interactions.
• Uncover and address customer needs; process transactions accurately.
• Explain banking concepts in simple terms and guide customers to mobile apps.
• Support branch targets by identifying simple sales opportunities.
• Collaborate with team to create a welcoming customer experience.

Skills

Customer service

Sales mindset

Communication

Tech savvy

Flexible schedule

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About The Role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates Are People-centric And Connect With Customers In a Relatable Way. As An Essential Member Of The Canadian Banking Branch Network, The Focus Is To Provide Exceptional Service Throughout The Customer’s Journey By

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Skills

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

Location(s): Canada : British Columbia : Burnaby

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and our communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.