Customer Experience Associate - Les Terrasses Fabreville, Laval,Qc (15H/Week)

Scotiabank; Laval; On-site; CAD 30,000 - 40,000; Full time

Job summary

A major Canadian bank is seeking a Customer Experience Associate to be the face of their branches in Laval. This role focuses on building strong customer relationships, providing exceptional service, and promoting digital banking solutions. Candidates should have proven customer service skills, technical proficiency, and a willingness to assist customers with flexibility in their schedules.

Benefits

Collaborative team environment

Professional development opportunities

Competitive compensation and benefits

Recognized for high performance

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly, and efficient manner.
• Comfortable in simple sales situations.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Promote digital and self-service banking options.

Skills

Customer service skills

Technical skills

Flexibility

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people‑centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long‑standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

In this role you will

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target‑based performance environment, as well as contribute positively to a team‑oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Qualifications

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self‑service banking options to our customers

Benefits & Perks

• The opportunity to join a forward‑thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high‑performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package
• In addition to French, the incumbent must also have sufficient proficiency in English, as the role involves regularly interacting and collaborating with groups and individuals based in Toronto, as well as consistently engaging with other people, including clients, who speak English, both locally and elsewhere.

Location

Canada : Quebec : Fabreville

Accommodation & Diversity

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

Candidates must apply directly online to be considered for this role.