Customer Experience Associate - Future Opportunities (All GTA)

TD; Newmarket; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading banking institution is looking for a Customer Experience Associate in Newmarket, Ontario. The role involves processing financial transactions, resolving customer concerns, and promoting banking solutions. Ideal candidates should possess a high school diploma, relevant experience, and strong organizational skills. The position offers a pay range of $22.50 - $28.33 CAD, ensuring a supportive and diverse work environment.

Qualifications

• 1+ years of relevant experience in customer service is required.
• Strong administrative skills and ability to handle multiple tasks.
• Detail-oriented with effective verbal and written communication.

Responsibilities

• Process financial transactions including deposits and bill payments.
• Determine customer needs and recommend banking solutions.
• Respond to and resolve customer concerns effectively.

Skills

Strong organizational skills

Effective communication skills

Proactive approach

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Work Location

Newmarket, Ontario, Canada

Hours

15

Line Of Business

Personal & Commercial Banking

Pay Details

$22.50 - $28.33 CAD

The base pay may vary based on skills, experience, geographic location, and organizational needs.

Job Description

Customer Experience Associate performs a broad range of customer service transactions and provides information and advice to customers, fostering relationships and ensuring a positive experience.

In This Role, You Will

• Process financial transactions such as deposits, withdrawals, and bill payments following TD’s standardized procedures and Code of Conduct.
• Determine customer needs and recommend suitable banking solutions while maintaining discretion with confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities when necessary.
• Achieve assigned goals by promoting banking solutions and completing business processes accurately and timely.
• Build a positive, diverse, and equitable work environment through teamwork and personal performance development.
• Assist the team by respecting coworkers and keeping everyone updated on routine activity status.
• Deliver quality customer experiences and recommend operational improvements to enhance efficiency.

Job Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet use.
• A proactive, accurate, and detail‑oriented individual capable of handling multiple tasks and shifting priorities.
• Effective verbal and written communication skills with a calm, courteous manner when interacting with diverse customers.

Language Requirement (Quebec Only)

Sans Objet