Customer Experience Associate — Flexible & Tech-Savvy Banking

Scotiabank; Ottawa; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading bank in the Americas is seeking a Customer Experience Associate for the Riverside South branch in Ottawa. The role emphasizes building strong customer relationships, delivering exceptional service, and promoting digital banking solutions. The ideal candidate will demonstrate proven customer service skills and a willingness to work with a flexible schedule. A competitive compensation and benefits package is offered.

Benefits

Competitive compensation

Professional development opportunities

Supportive leadership

Collaborative team environment

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly, and efficient manner.
• Strong technical skills promoting digital and self-service banking options.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Introduce clients to mobile banking applications.

Skills

Customer service skills

Ability to work in a team

Flexible schedule

Technical skills

Job description

A leading bank in the Americas is seeking a Customer Experience Associate for the Riverside South branch in Ottawa. The role emphasizes building strong customer relationships, delivering exceptional service, and promoting digital banking solutions. The ideal candidate will demonstrate proven customer service skills and a willingness to work with a flexible schedule. A competitive compensation and benefits package is offered.