Customer Experience Associate-Fixed Term Contract French or German Language Skills are consider[...]

TD; Whitehorse; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading banking institution in Whitehorse is seeking a Customer Experience Associate to engage with customers and provide excellent service. Responsibilities include processing financial transactions, understanding customer needs, and promoting banking solutions. The ideal candidate should have a High School diploma and relevant experience, alongside strong administrative and communication skills. This contract position is expected to end on September 1st, 2026, offering a range of benefits and competitive compensation.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Banking benefits and discounts

Career development opportunities

Reward and recognition programs

Qualifications

• High School diploma and/or 1+ years of relevant experience required.
• Strong administration, organizational, planning skills needed.
• Hands on knowledge of MS Office products is essential.
• Customer experience skills are critical for this role.

Responsibilities

• Process financial transactions as per standardized procedures.
• Understand customer needs to recommend solutions.
• Respond to and resolve customer concerns effectively.
• Achieve business objectives by promoting banking solutions.
• Connect personally with customers to advise on solutions.
• Promote team effectiveness and aid in personal development.
• Deliver quality customer experiences and suggest improvements.

Skills

Strong administration skills

Organizational skills

Customer experience skills

Time management

Detail oriented

Dynamic communication

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Work Location

Whitehorse, Yukon, Canada

Hours

15

Line Of Business

Personal & Commercial Banking

Pay Details

$22.50 - $28.33 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.

Job Description

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In This Role, You Will:

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.
• This is a contract position ending on September 1st 2026.

Benefits

Our Total Rewards package includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Language Requirement (Quebec Only)

Sans Objet