Customer Experience Associate Fixed Term Contract

TD Bank; City of Lloydminster; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian financial institution is seeking a Customer Experience Associate in Lloydminster, Alberta. The role involves processing financial transactions, advising customers on banking solutions, and ensuring a positive experience. Candidates should have strong communication skills and a high school diploma. Opportunity for growth and a comprehensive rewards package offered.

Benefits

Health and well-being benefits

Paid time off

Career development programs

Qualifications

• High School diploma and/or 1 year of relevant experience.
• Strong strong administration and organisational skills.
• Hands-on knowledge of MS Office.

Responsibilities

• Process financial transactions like deposits and withdrawals.
• Understand customer needs to recommend solutions.
• Respond and resolve customer concerns.

Skills

Customer experience skills

Administration

Organisational skills

Time-management

MS Office proficiency

Attention to detail

Effective communication

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

Work Location: Lloydminster, Alberta, Canada

Hours: 18.75

Line of Business: Personal & Commercial Banking

Pay Details: $22.00 - $27.21 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview

At TD Canada Trust we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner while ensuring a positive customer experience.

Join TD Canada Trust and think like a customer. Act like an Owner. Innovate with purpose and Execute with Speed and Impact.

Job Description: Can you bring your charming self to work and make customer interactions delightful? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all‑around champion who can understand customer needs and advise best‑suited banking solutions for a positive customer experience.

In this role you will:

• Process financial transactions like deposits, withdrawals and bill payments as per standardised operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated and keeping everyone up‑to‑date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Job Requirements

• High School diploma and/or 1 year of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organisational, planning and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of using MS Office (Word, Excel and Outlook) and internet.
• A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect both verbally and in writing with different people in a calm, courteous and effective manner.

Fixed Term Contract

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/store count. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent and creativity to the bank, serving the customers and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realise your potential. Through regular leadership and development conversations, mentorship and training programmes we are here to support you towards your goals. As an organisation we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development and reward and recognition programmes. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programmes and a competitive benefits plan we are committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations and requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills we want to help you succeed. You’ll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programmes to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by e‑mail or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!