Customer Experience Associate – Branch & Digital Help

Scotiabank; Whitby; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading financial institution is seeking a Customer Experience Associate for a contract position in Whitby. You will be the face of the bank, providing exceptional service and understanding customer needs. The ideal candidate has strong customer service skills, is flexible, and promotes digital solutions. This role offers a rewarding career path with professional development opportunities and a competitive benefits package.

Benefits

Professional development opportunities

Collaborative team environment

Competitive benefits package

Qualifications

• Proven customer service experience through work or community involvement.
• Willingness to assist in a professional, friendly manner.
• Availability for a flexible schedule.
• Comfortable in simple sales situations.
• Ability to promote digital and self-service banking options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customer needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based environment.

Skills

Customer service skills

Technical skills

Flexibility

Sales aptitude

Job description

A leading financial institution is seeking a Customer Experience Associate for a contract position in Whitby. You will be the face of the bank, providing exceptional service and understanding customer needs. The ideal candidate has strong customer service skills, is flexible, and promotes digital solutions. This role offers a rewarding career path with professional development opportunities and a competitive benefits package.